We are recruiting a VIP Events & Protocol Manager to design and deliver a consistent, world-class VIP experience across Premier Padel’s global tournaments and events. You will be responsible for the planning and execution of hospitality events worldwide, also working closely with promoters to ensure our standards are met and delivering a best-in-class stakeholder and VIP guest experience. Beyond event delivery, you will also drive engagement strategies to keep VIPs connected outside of tournaments. You will combine strategic foresight and relationship management with hands-on delivery of high-profile events, visits, and meetings, ensuring cultural sensitivity, discretion, and flawless protocol at every touchpoint. Availability for out of hours work may be required during tournament weeks (Monday-Sunday). The successful candidate will be expected to travel to tournaments, on a rotation-basis with other team members, and support remotely when not travelling, as needed.

• Create and implement a VIP events protocol strategy aligned with the organisation’s values and strategic goals, establishing clear standards to guide all future VIP engagements.

• Build strong working relationships with promoters to ensure Premier Padel’s standards and VIP protocol requirements are consistently implemented across all events.

• Coordinate internal teams and third-party providers, including promoters, to ensure readiness, security and flawless on‑site execution.

• Define and maintain VIP protocol standards and a playbook to ensure consistent, culturally appropriate hosting across markets.

• Plan and deliver the full event cycle, from pre-event planning and site visits through supplier management, guest-list and ticketing, on-site hosting, logistics, and post-event reconciliation.

• Develop an off-event VIP engagement strategy to keep stakeholders connected year-round through tailored communications and touchpoints.

• Make recommendations for continuous improvement of the events and planning processes.

• Act as the key point of contact for ticket requests and manage all guest information, queries and support.

• Manage the VIP relationship by planning proactive touchpoints and personalised experiences that balance Chairman preferences with organisational standards and strategic objectives; escalate where trade‑offs are required.

Essential:

• 5+ years in VIP/protocol management, corporate events, major sports/entertainment, government/diplomatic protocol, or VIP hospitality at the manager level.

• Proven delivery of complex, multi‑stakeholder programmes across multiple countries under tight timelines.

• Able to build strong partnerships both internally and externally.

• Strong project management, budgeting, supplier management, and documentation discipline.

• Exceptional VIP management skills: discretion, diplomacy, cultural fluency, and impeccable written/oral communication.

• Flexibility to travel internationally and work irregular hours aligned to events.

Desirable

• Experience in international sports.

• Additional languages beyond English.

• Competitive salary.

• Private health insurance (including dental cover) after completion of probationary period.

• Enhanced pension scheme (salary sacrifice available): Premier Padel contributes 8.34%, with a minimum employee contribution of 4.17%.

• Life assurance (4x salary).

• 25 days annual leave, plus your birthday off.

At Premier Padel, we are committed to leading the digital revolution in sports entertainment. We seek to hire individuals who are passionate about innovation, dedicated to excellence, and ready to contribute to a winning team. Join us at Premier Padel and help shape the future of the sport. Be part of a team that values initiative, collaboration, and the passion to drive the sport forward. Premier Padel promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your covering letter.

If you would like to apply for this role, please submit your CV to recruitment@premierpadel.com.